Call Center Operations Specialist

3 weeks ago


Minneapolis, Minnesota, United States Internet Brands Full time
About the Role

We are seeking a highly skilled Call Center Operations Specialist to join our team at Internet Brands. As a key member of our call center, you will be responsible for ensuring seamless customer interactions and optimizing our operations for maximum efficiency.

Key Responsibilities:

  • Monitor real-time workload requirements and make data-driven decisions to optimize call center performance.
  • Track agent availability, call volume, and other key metrics to identify areas for improvement.
  • Manage intraday events and incidents, escalating to leadership teams as needed.

Requirements:

  • Moderate experience with Google Workspace preferred.
  • Basic knowledge of Microsoft Excel.
  • Attention to detail and ability to multitask.

Salary: $60,000 - $80,000 per year, depending on experience.



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