Contact Center Performance Analyst
3 weeks ago
About This Role:
\ComponentAs a Contact Center Performance Analyst at Internet Brands, you will be responsible for analyzing call center performance data and identifying areas for improvement.
\ComponentKey Responsibilities:
\Component- \Component
- Analyze call center performance data using workforce management software and reporting tools\Component
- Identify areas for improvement and develop strategies for enhancing performance\Component
- Collaborate with team members to implement process improvements and optimize call center operations\Component
- Develop and maintain reports and dashboards to track key performance indicators (KPIs)\Component
- Provide regular updates to leadership on call center performance and areas for improvement\Component
- Participate in training and development programs to enhance skills and knowledge\Component
- Stay up-to-date with industry trends and best practices in call center operations and performance analysis\Component
Requirements:
\Component- \Component
- Moderate experience with Google Workspace\Component
- Basic knowledge of Microsoft Excel\Component
- Attention to detail\Component
- Ability to multi-task and manage time appropriately\Component
- Organized with the ability to quickly and effectively adapt to change\Component
- Previous call center experience\Component
Compensation Package: $58,000 - $68,000 per year
\ComponentBenefits include health insurance, retirement savings plan, and paid time off.
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