Contact Center Performance Analyst

3 weeks ago


Minneapolis, Minnesota, United States Internet Brands Full time

About This Role:

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As a Contact Center Performance Analyst at Internet Brands, you will be responsible for analyzing call center performance data and identifying areas for improvement.

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Key Responsibilities:

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  • \Component
  • Analyze call center performance data using workforce management software and reporting tools\Component
  • Identify areas for improvement and develop strategies for enhancing performance\Component
  • Collaborate with team members to implement process improvements and optimize call center operations\Component
  • Develop and maintain reports and dashboards to track key performance indicators (KPIs)\Component
  • Provide regular updates to leadership on call center performance and areas for improvement\Component
  • Participate in training and development programs to enhance skills and knowledge\Component
  • Stay up-to-date with industry trends and best practices in call center operations and performance analysis\Component
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Requirements:

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  • \Component
  • Moderate experience with Google Workspace\Component
  • Basic knowledge of Microsoft Excel\Component
  • Attention to detail\Component
  • Ability to multi-task and manage time appropriately\Component
  • Organized with the ability to quickly and effectively adapt to change\Component
  • Previous call center experience\Component
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Compensation Package: $58,000 - $68,000 per year

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Benefits include health insurance, retirement savings plan, and paid time off.



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