Call Center Specialist

3 weeks ago


Minneapolis, Minnesota, United States Securitas Electronic Security Inc Full time
Job Description: We are looking for a highly motivated and experienced Call Center Specialist to join our team at Securitas Electronic Security Inc. As a key member of our call center, you will be responsible for providing exceptional customer service and support to our clients.

About the Role: In this role, you will handle inbound calls from customers, technicians, and field personnel, responding to their inquiries and resolving issues in a timely and professional manner. You will also be responsible for building and maintaining account data, troubleshooting with technicians, and corresponding with customers regarding account information.

Key Responsibilities:
  • Handle a minimum of 50 inbound phone calls per shift
  • Build new accounts and ensure proper testing of alarm panels by field technicians
  • Manage and respond to daily emails with proper email etiquette through Outlook
  • Utilize available resources to perform daily job responsibilities
  • Process and respond to all customer requests received via phone and email
  • Provide available customer reports as requested
  • Provide world-class customer service to every contact

Requirements: To be successful in this role, you must have excellent written and verbal communication skills, reading comprehension with attention to detail, and the ability to interact and work with employees from various backgrounds and experience levels. You should also be a team player who fulfills commitments to customers with a positive attitude, able to work collaboratively and cooperatively with departmental leadership.

Salary and Benefits: The estimated annual salary for this role is $45,000 - $60,000, depending on experience. Our comprehensive benefits package includes medical, dental, vision, and life insurance, company-paid short-term and long-term disability, 401K with 60% match up to 6% of salary, paid vacation, holiday, and sick time, educational assistance, and exceptional growth opportunities.

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