Call Center Supervisor Lead

3 days ago


Minneapolis, Minnesota, United States Disability Solutions Full time
About Disability Solutions

We are a disability-focused organization committed to creating opportunities for people with disabilities to succeed in the workforce. Our mission is to provide accessible and inclusive workplaces that value diversity and promote equality.

In this role, you will play a critical part in helping us achieve our mission by leading a team of call center agents and ensuring they provide exceptional customer service. You will work closely with HR to handle recruitment, deployment, training, and disciplinary procedures, and ensure direct reports comply with Contact Center Guidelines and Expectations.

Key Responsibilities

Your key responsibilities will include observing, developing, coaching, and managing employee performance; providing direction for individuals and teams; analyzing call quality statistics, customer satisfaction results, and workflow to develop action plans; and collaborating with others to identify and recommend strategies to improve performance results, customer satisfaction, and customer valued solutions.

Salary: $65,000 - $85,000 per year.

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