Customer Service Engineer
3 weeks ago
We are seeking an experienced Customer Service Engineer (System Administrator) to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States.
Key Responsibilities- Provide comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices.
- Support the installation, maintenance, testing, and troubleshooting of computer systems and equipment.
- Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.
- Assist in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
- Monitor open tickets in VA's ServiceNow customer incident ticketing system to ensure adherence to business processes.
- Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline.
- 2+ years of relevant experience.
- 8 years of additional relevant experience may be substituted for education.
- Experience in conducting routine system administration tasks and logging data in system admin logs.
- Knowledge on a number of debugging protocols and processes.
- Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment.
- US Citizen or Green card holder.
- Willing and able to get a Public Trust Suitability clearance.
We offer great benefits, including Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Theft Protection, Legal Resources Coverage, and a 401(k) plan.
We invest in our employees, providing education reimbursement for certifications, degrees, or professional development.
We are committed to fostering an inclusive workplace where all employees are treated with dignity, respect, and fairness.
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