Pharmacy Support Call Center Representative
4 weeks ago
IQVIA INC (US10) is seeking a highly skilled Pharmacy Support Call Center Representative to join our team.
Job Summary:
The Pharmacy Support Call Center Representative will provide payment assistance solutions to patients and pharmacies, including co-pay cards or vouchers.
Key Responsibilities:
- Field requests such as card activation, program eligibility, explanation of program benefit, and explanation/troubleshooting of submission rejection.
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
- Quickly assess the user's issue and provide first-level support for problem resolution.
- Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
- Recognize operational challenges and suggest recommendations to management, as necessary.
Requirements:
- High School Diploma or equivalent.
- Pharmacy Technician experience required.
- HIPAA certified.
- Call center experience required (3+ years preferred).
- Experience in medical claim processing is a plus.
- Bi-lingual (English/Spanish) is a plus.
What We Offer:
A competitive hourly rate of $18.00, with opportunities for annual bonus, sales incentives, and/or stock. Benefits may include healthcare, retirement, paid time off, and more.
IQVIA INC (US10) is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness.
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