Pharmacy Support Call Center Representative

4 weeks ago


Fargo, North Dakota, United States IQVIA INC (US10) Full time

IQVIA INC (US10) is seeking a highly skilled Pharmacy Support Call Center Representative to join our team.

Job Summary:

The Pharmacy Support Call Center Representative will provide payment assistance solutions to patients and pharmacies, including co-pay cards or vouchers.

Key Responsibilities:

  • Field requests such as card activation, program eligibility, explanation of program benefit, and explanation/troubleshooting of submission rejection.
  • Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
  • Quickly assess the user's issue and provide first-level support for problem resolution.
  • Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
  • Recognize operational challenges and suggest recommendations to management, as necessary.

Requirements:

  • High School Diploma or equivalent.
  • Pharmacy Technician experience required.
  • HIPAA certified.
  • Call center experience required (3+ years preferred).
  • Experience in medical claim processing is a plus.
  • Bi-lingual (English/Spanish) is a plus.

What We Offer:

A competitive hourly rate of $18.00, with opportunities for annual bonus, sales incentives, and/or stock. Benefits may include healthcare, retirement, paid time off, and more.

IQVIA INC (US10) is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness.


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