Application Processing Coordinator

2 weeks ago

Kingsport, Tennessee, United States Kingsport Housing Authority Full time

Organization Overview:

The Kingsport Housing & Redevelopment Authority (KHRA) is dedicated to providing affordable housing and essential services to eligible families in the Greater Kingsport area. KHRA manages the Housing Choice Voucher Program across multiple counties and offers additional community resources through specialized initiatives such as the Family Self-Sufficiency (FSS) Program, Life BRIDGE, and the Financial Opportunity Center. Furthermore, KHRA oversees its subsidiary, the Greater Kingsport Alliance for Development (GKAD), a non-profit entity that fosters collaboration between public and private sectors to ensure affordable housing for low-income families in Kingsport.

Position Summary:

The Application Processing Coordinator plays a vital role in managing and supervising the application and intake procedures for the waiting lists within the KHRA portfolio. This position is integral to the daily operations of the housing assistance application process, determining applicant eligibility, and maintaining essential documentation and reports. Responsibilities include conducting thorough background checks, coordinating the issuance of application and denial notifications, assisting individuals visiting the main office, and responding to inquiries from residents and the public. This role requires a comprehensive understanding of HUD and IRS regulations governing housing programs, as well as strong organizational, interpersonal, and decision-making abilities. Performance will be assessed by the Executive Director.

  • Guide applicants in assessing their eligibility for housing and identifying suitable housing options.
  • Educate applicants on HUD/KHRA regulations, programs, and available services.
  • Assist applicants in completing housing applications and perform necessary data entry tasks.
  • Conduct applicant interviews and complete necessary verifications, including criminal history, landlord references, sex offender registry, and credit assessments.
  • Manage all correspondence with applicants and maintain comprehensive files documenting all actions taken on behalf of each applicant.
  • Engage and collaborate with local and regional service agencies and community partners to identify needs and provide referrals to applicants.
  • Address and resolve inquiries and complaints from participants, landlords, and applicants in accordance with KHRA policies or escalate to appropriate staff.
  • Ensure waiting lists are accurately maintained in compliance with HUD and Fair Housing guidelines.
  • Facilitate briefing sessions for new program participants as outlined in the KHRA administrative plan in alignment with HUD regulations.
  • Assist with lease signings for designated properties.
  • Perform additional duties as required.
Requirements:
  • High school diploma or GED required.
  • Associate Degree preferred; additional training in office administration, secretarial science, or a related field is acceptable.
  • Commitment to KHRA's mission of transforming and empowering communities.
  • Familiarity with social service agencies and resources available for low-income populations.
  • Understanding of current HIPAA regulations regarding the handling of Protected Health Information (PHI).
  • Significant experience interacting with the public from diverse socio-economic backgrounds.
  • Proficiency in data management and administrative tasks.
  • Basic accounting and/or bookkeeping skills.
  • Or, any equivalent combination of education or experience that fulfills the primary duties.
Certifications:
Must obtain or maintain the following certifications within a specified timeframe approved by the Executive Director:
  • Housing Choice Voucher Occupancy Specialist
  • Project Based Voucher Occupancy Specialist
  • Tax Credit Certification

By applying, candidates confirm their ability to perform all tasks, duties, and requirements without accommodation.

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