Application Process Coordinator

2 weeks ago

Kingsport, Tennessee, United States Kingsport Housing Authority Full time

Reports To: Executive Director

Employment Type: Full-Time

Compensation Type: Hourly

FLSA Status: Non-Exempt

Benefits:

Eligible for Group Health Insurance (80% Employer Contribution)

Access to Pension, Long-Term Disability, and Life Insurance (Employer Paid upon eligibility)

Organization Overview:

The Kingsport Housing & Redevelopment Authority (KHRA) is dedicated to providing affordable housing and supportive services to qualifying families in the Greater Kingsport area. KHRA oversees the Housing Choice Voucher Program across eight counties and offers additional community resources through specialized initiatives such as the Family Self-Sufficiency (FSS) Program, Life BRIDGE, and the Financial Opportunity Center. KHRA also manages its subsidiary, the Greater Kingsport Alliance for Development (GKAD), a non-profit entity facilitating collaboration between public and private sectors to enhance affordable housing for low-income families in Kingsport.

Position Summary:

The Intake Coordinator plays a pivotal role in managing and supervising the application and intake processes for the waiting lists within the KHRA portfolio. This position is integral to the daily operations concerning housing assistance applications, determining eligibility, and ensuring the maintenance of required documentation and reports. Responsibilities also include conducting background checks, coordinating communication with applicants, and providing assistance to individuals visiting the main office or contacting via phone. A comprehensive understanding of HUD and IRS regulations governing housing programs, as well as strong organizational and interpersonal skills, are essential for success in this role. Performance will be assessed by the Executive Director.

Key Responsibilities:

  • Guide applicants in assessing their eligibility for housing and identifying suitable options.
  • Educate applicants on HUD/KHRA regulations, programs, and available services.
  • Assist applicants in completing housing applications and perform necessary data entry.
  • Conduct applicant interviews and verify information, including criminal history, landlord references, and credit reports.
  • Manage correspondence with applicants and maintain comprehensive applicant files, documenting all actions taken.
  • Engage with local and regional service agencies to identify community needs and facilitate referrals for applicants.
  • Address and resolve inquiries and complaints from participants, landlords, and applicants, adhering to KHRA policies.
  • Ensure waiting lists are accurately maintained in compliance with HUD and Fair Housing guidelines.
  • Conduct informational sessions for new program participants as outlined in the KHRA administrative plan.
  • Assist with lease signings for designated properties.
  • Perform additional duties as required.
Qualifications:
  • High school diploma or GED required; Associate Degree preferred in office administration or related field.
  • Commitment to the mission of KHRA: "To Transform and Empower Communities."
  • Familiarity with social service agencies and resources available for low-income populations.
  • Understanding of current HIPAA regulations regarding Protected Health Information (PHI).
  • Experience working with diverse public demographics.
  • Proficiency in data management and administrative tasks.
  • Basic accounting or bookkeeping skills.
  • Equivalent combination of education and experience may be considered.
Certifications:
Must obtain or maintain the following certifications within 30 to 90 days of employment, or as approved by the Executive Director:
  • Housing Choice Voucher Occupancy Specialist
  • Project Based Voucher Occupancy Specialist
  • Tax Credit Certification

By applying, candidates confirm their ability to fulfill all tasks, duties, and requirements of the position without accommodation.

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