Hotel Front Desk Representative

1 day ago


Houston, Texas, United States aloft Houston by the Galleria Full time
Job Overview

We are seeking a highly skilled and customer-focused Hotel Front Desk Representative to join our team at Extended Stay Dayton South.

Responsibilities
  • Greet and register guests in a friendly and efficient manner, providing exceptional customer service throughout their stay.
  • Manage reservations, check-ins, and check-outs, ensuring accurate information and seamless communication with guests and other departments.
  • Maintain high standards of personal appearance and grooming, adhering to company branding and uniforms.
  • Operate the front desk computer system, including logging packages, mail, and messages as needed.
  • Participate in emergency procedures, responding effectively to situations that may arise during guest stays.
  • Perform other duties as assigned, including maintaining a clean and organized work area, and contributing to overall hotel cleanliness and safety.
Requirements
  • High school diploma or equivalent required; college coursework in hospitality or related field preferred.
  • Previous experience in hotel operations or related field an asset.
  • Strong communication and problem-solving skills, with ability to multitask and prioritize tasks effectively.
  • Ability to work varied shifts, including evenings, nights, weekends, and holidays.
What We Offer
  • A competitive salary of $35,000 - $45,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off, employee assistance program, and 401(k) retirement plan.


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