Front Desk Host

3 weeks ago


Houston, Texas, United States Pyramid Global Hospitality Full time
Company Overview
At Pyramid Global Hospitality, we believe in the power of our team members. We foster a culture of growth and belonging, encouraging excellence and exploration in every role. As a company that values its employees, we are committed to creating a supportive and inclusive work environment that empowers our team members to excel.

Hospitality Career Growth
This Front Desk Agent position offers a great opportunity for career advancement within our organization, leading to possible leadership opportunities. With a focus on delivering personalized, memorable experiences for our associates, guests, and communities, we empower our team members to excel and explore their potential.

Responsibilities
* Provide exceptional guest experiences through friendly welcomes, efficient check-in processes, and proactive problem-solving
* Communicate effectively with guests and colleagues, both verbally and in writing, to ensure seamless operations and guest satisfaction
* Maintain accurate records of guest communications, updates, and resolutions
* Collaborate with other departments to resolve guest challenges and ensure complete satisfaction
* Participate in ongoing training and development opportunities to enhance skills and knowledge

Requirements
* High school diploma or equivalent required; degree in hospitality or related field preferred
* Previous experience in front desk agent, guest services, or similar service role, preferably with a full-service hotel
* Strong communication and interpersonal skills, along with physical stamina to remain standing for 8-hour shifts and lift up to 15 lbs regularly
* Familiarity with property management software, such as PMS or OPERA, is preferred

Benefits
* Competitive salary: $50,000 - $65,000 per year
* Comprehensive health insurance, retirement plans, and paid time off
* Performance-based incentives and bonuses
* Generous pet insurance for furry companions
* Skill-enhancing job training and professional guidance support
* Company-paid life and accidental insurance, supplemental accident and critical illness plans, and employee assistance program

Join Our Team
If you are passionate about working in a collaborative team environment with a chance to grow your hospitality career, we invite you to apply for the Front Desk Agent position at Pyramid Global Hospitality. We offer a range of enticing benefits and opportunities for career advancement.
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