Restaurant Operations Manager

2 weeks ago

Briarcliff Manor, New York, United States Taco Bell Full time
About Taco Bell

Taco Bell is a culture-centric, lifestyle brand that provides craveable, affordable Mexican-inspired food with bold flavors. We're committed to innovation and quality ingredients, making us the first QSR restaurant to offer American Vegetarian Association (AVA)-certified menu items.

Job Summary

We're seeking a highly skilled General Manager to lead our restaurant team. As a General Manager, you'll be responsible for driving customer satisfaction, maintaining process and discipline around the P&L, and building a high-performing team. If you're passionate about delivering exceptional customer experiences and have a proven track record of success in the restaurant industry, we want to hear from you.

Key Responsibilities
  • Priority #1: Build Your Team
    • Find and hire the best Team Members and Shift Leads.
    • Personally conduct orientation and onboarding for all new Team Members.
    • Create a training plan to develop a great restaurant team.
    • Train and develop Assistant Managers, Shift Leaders, and Team Member Trainers.
    • Ensure proper execution on all training and development plans.
    • Complete Restaurant People plans and conduct bench planning sessions.
    • Conduct weekly manager meetings and Team Member one-on-ones.
    • Consistently recognize and reward Team Member performance.
    • Ensure conflicts within the restaurant are resolved in a timely manner.
  • Priority #2: Drive Customer Satisfaction
    • Personally demonstrate positive interaction with customers.
    • Ensure that customer issues are resolved immediately.
    • Schedule the right number of people, at the right time, and in the right place to take care of customer needs.
    • Lead product rollout meetings with management team to ensure success.
    • Know how your restaurants compare with competitors in your trade area and strive to be better.
  • Priority #3: Maintain Process and Discipline Around the P&L
    • Analyze restaurant's financial performance and create a follow-up plan to maximize profitability without compromising the customer experience.
    • Manage restaurant budget.
What We Offer
  • Competitive starting pay
  • Medical, Dental, Vision
  • Monthly bonuses along with several other perks & discounts
  • 401K with company match
  • Paid Time Off
  • Rapid advancement opportunity
  • Strong charity partnerships within our local communities
  • Flexible Schedules
  • Free Meals
Requirements
  • Experience as General Manager in the restaurant industry.
  • Strong personal communication skills
  • Demonstrated ability to lead and manage operations in a fast-paced, dynamic environment
  • Solid talent- and performance-management skills
  • Guest-friendly demeanor
  • Willing to work normal schedule of 50 hours per week (all shifts)
  • Must be able to pass a background check
  • Fluent English-speaking and writing skills

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