Customer Success Manager in the Business-to-Business Sector

4 weeks ago


Briarcliff Manor, New York, United States Aurora Enterprises Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Aurora Enterprises. As a key member of our organization, you will be responsible for proactively managing our business-to-business clients, continuously evaluating the tools used and deriving optimization approaches if necessary.

Key Responsibilities
  • Manage and maintain strong relationships with our business clients, ensuring their needs are met and exceeded.
  • Work closely with our operations team to onboard new clients, ensuring optimal use of our product and services.
  • Develop and implement CRM processes to drive business growth and customer satisfaction.
  • Collaborate with cross-functional teams, including tech, customer service, project management, business development, engineering, and product to advise clients on technical or organizational challenges.
  • Gather feedback from clients and pass it on to the product team to ensure continuous development of our product.
Requirements
  • Bachelor's degree in business administration, economics, industrial engineering, or a comparable field.
  • At least 2 years of professional experience in customer success management and/or account management.
  • Strong communication and analytical skills to understand and present complex issues in a structured manner.
  • Ability to work effectively in a team environment and contribute to process improvements.
  • Proficient in MS Office, ideally.


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