Front Desk Service Professional

6 days ago


Plano, Texas, United States Marriott Full time
Job Description:

A Guest Experience Associate at MARriott Hotels plays a crucial role in ensuring that every guest feels welcome and valued. This involves assisting with check-in and check-out procedures, providing exceptional customer service, and coordinating with housekeeping and maintenance staff to maintain high standards of cleanliness and maintenance.

In addition, the ideal candidate will have excellent communication skills, be able to multitask with ease, and be passionate about delivering exceptional guest experiences. If you are looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply.

Responsibilities include:

  • Assisting guests with check-in and check-out procedures
  • Providing exceptional customer service by addressing inquiries and resolving issues promptly
  • Coordinating with housekeeping and maintenance staff to ensure rooms are clean and well-maintained
  • Promoting hotel amenities and services to enhance guest experience
  • Handling reservations and processing payments accurately

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to multitask with ease
  • Passion for delivering exceptional guest experiences
  • High school diploma or equivalent required

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career advancement
  • A dynamic and supportive work environment
  • Discounts on hotel stays and other Marriott properties

Estimated Salary: $45,000 - $65,000 per year, depending on location and experience.



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