Front Desk Team Member

2 days ago


Plano, Texas, United States Pet Paradise Full time
About the Role

We are seeking a talented and compassionate Front Desk Team Member to join our team at Pet Paradise. As a Pet Care Associate, you will be responsible for providing exceptional customer service to pet parents and their pets, while ensuring a smooth and enjoyable experience at our resort.

Key Responsibilities:
  • Providing a warm welcome to pet parents and their pets
  • Processing check-ins and check-outs efficiently
  • Coordinating suite placements and ensuring pets' needs are met
  • Handling phone calls, voicemails, and emails in a timely and professional manner
  • Maintaining the cleanliness of the entranceway and lobby
Requirements:
  • 1-2 years of customer service experience
  • Detailed and organized, with strong written and verbal communication skills
  • Cheerful, friendly, and positive attitude
  • Ability to work independently and as part of a team
  • Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
Salary and Benefits

We offer a starting rate of $13.50/hour, with opportunities for advancement and career growth. Our benefits package includes:

  • Competitive salary
  • Opportunities for advancement and professional growth
  • Complimentary Pet Day Camp and Boarding
  • Discounted Veterinary Care and Grooming Services
  • On-demand pay with DailyPay
  • Paid Time Off (full-time and part-time status)
  • 401(k) Savings Plan with Company Match
  • Health, Dental, and Vision Insurance (full-time status)
  • Employee Assistance Program (EAP) with added mental health benefit

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