Service Desk Technician

15 hours ago


Plano, Texas, United States Apex Systems Full time
Job Overview:

We are seeking a skilled Service Desk Technician to join our team at Apex Systems. As a Service Desk Technician, you will be responsible for providing technical support to users in an efficient and accurate manner.

Key Responsibilities:
  • Provide application support through remote access tools to resolve internal end user issues
  • Monitor and respond quickly and effectively to calls or chats received to the service Desk
  • Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
  • Remotely access and support end user machines to achieve first call resolution
  • Utilize Service Now as the ticketing tool to track and escalate tickets for end users

Required Skills and Qualifications:
  • High School Diploma, GED, equivalent certification or military experience
  • At least 1 year of remote help desk support experience
  • Fluent in English
  • Mac Integration Basics Certificate or 1 + year of equivalent Mac support experience
  • Windows 10 Certificate or 1+ years of equivalent Windows OS support experience

Company Overview:
  • A leading provider of technology solutions
  • Committed to delivering exceptional customer service
  • Dedicated to fostering a positive and inclusive work environment

Estimated Salary: $60,000 - $75,000 per year, depending on experience. The salary range is based on national averages for similar positions in the United States. Your actual salary will depend on your qualifications, skills, and experience.

This is a contract position with potential to convert to permanent employment. You will be working on-site at our client's location in Plano, Texas.

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