Customer Service Specialist

1 week ago


Plano, Texas, United States Marriott Full time

Company Overview: Marriott Hotels is a leading hospitality company that values exceptional customer service and guest satisfaction. Our team of professionals works tirelessly to ensure every guest has an unforgettable experience.

Job Summary: We are seeking a highly motivated and skilled Guest Experience Expert to join our front desk team. The successful candidate will be responsible for providing top-notch customer service, handling guest inquiries, and resolving issues promptly.

Key Responsibilities:

  • Assist guests with check-in and check-out procedures
  • Provide exceptional customer service by addressing inquiries and resolving issues promptly
  • Cordinate with housekeeping and maintenance staff to ensure rooms are clean and well-maintained
  • Promote hotel amenities and services to enhance guest experience
  • Handle reservations and process payments accurately
  • Collaborate with team members to create a welcoming and comfortable environment for guests

Working Conditions: This role requires a high level of flexibility, multitasking, and communication skills. The ideal candidate will be able to work in a fast-paced environment and maintain a professional demeanor under pressure.

What We Offer:

  • A competitive salary of $42,000 - $50,000 per year
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A generous paid time off policy
  • The opportunity to work with a world-renowned hospitality company


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