Customer Service Specialist
1 week ago
Company Overview: Marriott Hotels is a leading hospitality company that values exceptional customer service and guest satisfaction. Our team of professionals works tirelessly to ensure every guest has an unforgettable experience.
Job Summary: We are seeking a highly motivated and skilled Guest Experience Expert to join our front desk team. The successful candidate will be responsible for providing top-notch customer service, handling guest inquiries, and resolving issues promptly.
Key Responsibilities:
- Assist guests with check-in and check-out procedures
- Provide exceptional customer service by addressing inquiries and resolving issues promptly
- Cordinate with housekeeping and maintenance staff to ensure rooms are clean and well-maintained
- Promote hotel amenities and services to enhance guest experience
- Handle reservations and process payments accurately
- Collaborate with team members to create a welcoming and comfortable environment for guests
Working Conditions: This role requires a high level of flexibility, multitasking, and communication skills. The ideal candidate will be able to work in a fast-paced environment and maintain a professional demeanor under pressure.
What We Offer:
- A competitive salary of $42,000 - $50,000 per year
- A comprehensive benefits package, including medical, dental, and vision coverage
- A generous paid time off policy
- The opportunity to work with a world-renowned hospitality company
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