Client Support Specialist
2 weeks ago
Instrumentl is a purpose-driven organization dedicated to empowering nonprofits and grant writers by offering a premier platform for managing institutional fundraising and securing more grants. We are looking for a motivated Customer Support Associate to become a vital part of our expanding team.
Key Responsibilities:
- Deliver Tier 1 and Tier 2 assistance to Instrumentl clients through multiple communication channels
- Update and enhance the Instrumentl Knowledge Base
- Participate in internal strategic projects aimed at improving customer satisfaction
- Genuine enthusiasm for providing outstanding customer service
- Excellent communication and organizational abilities
- Capability to work collaboratively across different teams
- Passion for Instrumentl's mission
- Previous experience in customer support within a SaaS environment
- Attractive salary plus equity options
- Comprehensive health, dental, and vision coverage
- Generous paid time off policy, including parental leave
- Company-provided laptop and allowance for home office setup
- Opportunities for ongoing professional development and growth
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