Test Administrator Assistant
3 weeks ago
About the Role:
At Pearson Professional Testing Center, we are seeking a highly motivated and organized individual to join our team as a Test Administrator Assistant. This role is responsible for ensuring the smooth operation of our testing center by providing exceptional customer service, managing exam sessions, and upholding strict security measures.
Key Responsibilities:
- Customer Service:
- Greet candidates warmly and assist them with any inquiries or concerns in a friendly and professional manner.
- Provide guidance to candidates regarding exam procedures, policies, and technical requirements.
- Address candidate issues promptly and effectively to ensure a positive testing experience.
- Appointment Management:
- Efficiently handle a high volume of walk-in appointments, approximately 80 per day, while maintaining organization and adherence to scheduling protocols.
- Candidate Verification:
- Verify candidate identification documents according to Pearson VUE's strict guidelines and procedures.
- Ensure the accuracy of candidate information and registration details in the Pearson VUE system.
- Exam Monitoring:
- Conduct thorough pre-exam checks to ensure the testing environment meets Pearson VUE's standards for security and comfort.
- Monitor exam sessions closely to prevent cheating or misconduct, while also maintaining a supportive and non-intrusive presence.
- Respond promptly to any irregularities or technical issues that may arise during exams, following established protocols for resolution.
- Administrative Tasks:
- Maintain accurate records of candidate attendance, exam sessions, and any incidents or concerns that occur during testing.
- Complete administrative tasks such as processing candidate registrations, payments, and reports as required by Pearson VUE protocols.
Estimated Salary: $45,000 - $60,000 per year
Requirements:
- High school diploma or equivalent; bachelor's degree preferred.
- Previous experience in customer service, administration, or a related field is desirable.
- Strong interpersonal skills and the ability to communicate effectively with diverse individuals.
- Attention to detail and the ability to follow strict procedures and guidelines.
- Proficiency in basic computer skills and familiarity with office software applications.
- Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
- Willingness to adhere to Pearson VUE's code of conduct and uphold the integrity of the testing process.
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