Test Administrator Specialist

1 day ago


Richardson, Texas, United States Pearson Professional Testing Center Full time

Pearson Professional Testing Center

Estimated Salary:$45,000 - $65,000 per year

About the Role:

This position requires a highly organized and detail-oriented individual to ensure the smooth operation of our testing center. As a Test Administrator, you will play a crucial role in delivering exams to candidates, maintaining test security, and providing exceptional customer service.

Key Responsibilities:
  • Customer Service:
    • Greet candidates warmly and assist them with any inquiries or concerns in a friendly and professional manner.
    • Provide guidance to candidates regarding exam procedures, policies, and technical requirements.
    • Address candidate issues promptly and effectively to ensure a positive testing experience.
  • Appointment Management:
    • Efficiently handle a high volume of walk-in appointments while maintaining organization and adherence to scheduling protocols.
  • Candidate Verification:
    • Verify candidate identification documents according to Pearson VUE's strict guidelines and procedures.
    • Ensure the accuracy of candidate information and registration details in the Pearson VUE system.
  • Exam Monitoring:
    • Conduct thorough pre-exam checks to ensure the testing environment meets Pearson VUE's standards for security and comfort.
    • Monitor exam sessions closely to prevent cheating or misconduct, while also maintaining a supportive and non-intrusive presence.
    • Respond promptly to any irregularities or technical issues that may arise during exams, following established protocols for resolution.
  • Administrative Tasks:
    • Maintain accurate records of candidate attendance, exam sessions, and any incidents or concerns that occur during testing.
    • Complete administrative tasks such as processing candidate registrations, payments, and reports as required by Pearson VUE protocols.


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