Customer Liaison Specialist

3 weeks ago

Suitland, Maryland, United States Agile Defense Full time
Job Title: Customer Liaison

Agile Defense is seeking a highly motivated and detail-oriented Customer Liaison to support the Office of Naval Intelligence. This role requires a proactive individual who can manage client relationships, anticipate customer needs, and provide comprehensive support to ensure the customer's objectives are met with minimal effort on their part.

Job Duties and Responsibilities:
  • Serve as the primary point of contact between the customer and internal teams, ensuring effective communication and understanding of project requirements.
  • Provide hands-on support to the customer, assisting with task management, documentation, and the facilitation of meetings.
  • Identify and anticipate customer needs, proactively addressing concerns and providing solutions.
  • Manage and streamline workflows to reduce the customer's involvement in routine tasks, allowing them to focus on higher-level objectives.
  • Track and report on project progress, ensuring all deliverables are met within agreed timelines.
  • Develop and maintain strong relationships with both the customer and internal stakeholders.
  • Facilitate the onboarding process for new projects, ensuring the customer is fully briefed and supported.
  • Assist in the preparation of reports, presentations, and other documentation as required by the customer.
  • Coordinate with internal teams to ensure that all customer requirements are clearly communicated and understood.
  • Provide customer support and liaison services for MDA capabilities.
  • Create, publish, organize and sustain outward facing information resources for consumers of MDA capabilities.
  • Proactively engage with consumers of MDA capabilities to inform and coordinate updates to existing MDA services, to capture emergent mission needs in the form of user stories/use cases and to advertise new MDA capabilities in advance of their deployment.
  • Compile, organize and analyze usage metrics for MDA capabilities and then prepare monthly usage reports for MDA capabilities and services.
Qualifications:
  • Bachelors degree in related field and 5+ years of experience
  • Experience with Scrum project management methodology
Additional Skills and Qualifications:
  • Strong understanding of project management principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple priorities and work effectively under pressure.
  • Proven ability to work independently and as part of a team.
  • High level of attention to detail and organizational skills.
  • Proficiency in Microsoft Office Suite and other relevant software tools.
Working Conditions:
  • Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time.

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