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Senior End-User Support Specialist

2 months ago

Suitland, Maryland, United States Leidos Full time
Job Summary

Leidos is seeking a Senior End-User Support Specialist to join our team in the Camp Springs, MD area. As a key member of our support team, you will provide technical assistance to end-users, troubleshoot software and hardware issues, and develop training programs to ensure effective use of complex applications.

Key Responsibilities
  • Provide technical support to end-users, including troubleshooting software and hardware issues, and resolving problems in a timely and efficient manner.
  • Develop and deliver training programs to end-users, including training course outlines, agendas, and materials.
  • Establish and maintain training facilities and schedules, and coordinate with other teams to ensure effective support.
  • Supervise and lead teams of user support staff, including help desk staff, to ensure high-quality support and training.
  • Perform help desk functions, including answering and responding to user phone calls, installing and troubleshooting litigation support packages, and coordinating support with office automation support contractors and staff.
Requirements
  • DoD 8570 IAT Level 1 certification
  • Bachelor's Degree in Computer Science, Engineering, Computer Information Systems, Information Technology, or related field; additional years of experience in lieu of degree
  • A minimum of 2+ years of prior or relevant experience troubleshooting computer software and hardware and/or peripheral related problems, performing supervisory or team lead duties, working in customer service environment, including knowledge of PC technologies and applications, ITIL and ITSM framework and processes
  • A minimum of 2+ years of experience involving teaching/training users in computer applications, preferably database, imaging, or other automated litigation support applications
  • Hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported
  • Proficient in Government's word processing, spreadsheet, and email systems
  • Excellent oral and written communications skills
  • Must be a U.S. Citizen and able to obtain and maintain a Public Trust clearance
Preferred Qualifications
  • Supervisory experience
  • Experience with Government office automation environments
  • A minimum of 1+ years of experience in automated litigation support
  • Certification in eDiscovery program
  • Current Public Trust or higher security clearance
Pay Range

$55, $99,875.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.