Computer Support Specialist
3 hours ago
Leidos is seeking a skilled Computer Support Specialist to join our team in Suitland, MD. As a key member of our Systems Administration team, you will provide technical support to civilian and military personnel in responding to employee queries and problems concerning their Windows and UNIX workstations.
Key Responsibilities:- Provide subject matter expertise in supporting the Government and Military technicians in the existing areas of IT hardware installation, relocation, repair, removal, and destruction.
- Support the Hopper civilian and military personnel in responding to employee queries and problems concerning their Windows and UNIX workstations.
- Assist in the development, documentation, and execution of a Technical Refresh Program (Tech Refresh) for all government IT assets.
- Update, document, and deliver on-the-job training materials, quick reference guides, task checklists, and standard operating procedures.
- Coordinate with other teams to complete the job and resolve Remedy tickets.
- Active DoD Top Secret/SCI clearance.
- A High School diploma or equivalent with 5+ years of related work experience, Associates degree with 3+ years of experience, or Bachelor's degree with 2+ years of experience.
- Active IAT Level II DoD Approved 8570 Baseline Certification or higher, or the ability to obtain within 30 days from offer of acceptance.
- 5+ years of demonstrated experience in the maintenance and repair of Windows-based infrastructure.
- Experience with the Remedy Action Request System or Equivalent.
- Proficiency in Microsoft Automation Tools (Word, Excel, PowerPoint, Project, and SharePoint).
- Ability to write and speak clearly when exchanging information with customers.
- Experience in using existing enterprise tools to remotely access user desktop views and manipulate system to conduct tactical troubleshooting.
- Associates degree or higher from an accredited college or university.
- Experience with rack-mounted server hardware, physical networking, and peripherals.
- Experience configuring Nortel/Avaya and Cisco VOIPs phones.
Leidos is an equal opportunity employer/disability/vet. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws.
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