Facilities Operations Manager

3 weeks ago

San Francisco, California, United States VetJobs Full time
Job Title: Lifestyle Experience Coordinator

At VetJobs, we are seeking a highly skilled and experienced Lifestyle Experience Coordinator to join our team. This role is responsible for supporting the planning and execution of all member, resident, and guest experiences.

Key Responsibilities:

  • Collaborate with the Director of Lifestyle to direct resident and guest programming, ensuring all amenity spaces are consistently set and activated.
  • Foster and maintain relationships with preferred service providers within the local and wider community to ensure exclusive offerings are made available to residents.
  • Uphold Sentral's standards, best practices, policies, and procedures, and value of excellence in customer service.
  • Assist with oversight of the budget, procurement of supplies needed to execute activations and events, mood board creation per activation and resident event, who/what/when/where document completion, and Lifestyle folder oversight in the Google Drive.
  • Assist in overseeing the food and beverage operations for our Members' club.
  • Coordinate onsite events and outings, and support group activities to increase Member and Resident participation.
  • Conduct Facility walk-throughs to ensure safe and appropriate operation of equipment.
  • Synchronize Member and Resident check-ins and Reservations.
  • Assist with guest policies and liability waivers for 1st time guests.
  • Own all lifestyle announcement creation and execution for the Sentral Life App as it relates to lifestyle programming.
  • Support the narrative around the amenity and service experience to present to potential residents, inclusive of actively participating in all weekly activations.
  • Be available consistently for all shifts on the 5th and 41st floor amenity spaces in order to familiarize new and existing residents with our services and their new home.
  • Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism.
  • Greet residents by their name and with a smile to make guests feel welcomed and valued.
  • Develop positive relationships with residents to create a personal and welcoming environment.
  • Provide exceptional customer service by adhering to company standards and responding promptly to all resident questions, concerns, and requests.
  • Prepare and drive various programming and partnership narratives, lessons learned, and playbooks for development projects.

Requirements:

  • Minimum 4 years Food and Beverage leadership experience.
  • Solid understanding of Microsoft Office (Outlook, Excel, Word).
  • Keen attention to detail with a creative problem-solving approach.
  • Ability to work a flexible schedule, including evenings and weekends.

Benefits:

  • We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
  • We foster a flexible work lifestyle by offering paid time off, paid holidays, and volunteer hours to all full-time team members.
  • We offer a 401(k) plan with a match to help you reach your savings goals.

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