Hospitality Ambassador

3 days ago


Newport, Rhode Island, United States Newport Harbor Island Resort Full time

Welcome to Newport Harbor Island Resort, a premier resort destination in Newport, Rhode Island. Our picturesque location overlooking the stunning Newport Harbor provides a unique and captivating experience for our guests.

We are seeking an enthusiastic candidate who can greet guests with a smile, assist them with inquiries, and handle cashiering duties efficiently. As a Hospitality Ambassador, you will play a crucial role in creating a positive first impression and ensuring a smooth check-in/check-out process for our guests.

Key Responsibilities:

  • Welcome guests with a warm and friendly demeanor, creating a positive and inviting atmosphere
  • Provide exceptional customer service, answering inquiries, and assisting guests with their needs
  • Efficiently handle cash transactions, ensuring accuracy and compliance with company procedures
  • Maintain a clean and organized work area, including the cashier station and lobby
  • Collaborate with other departments to ensure seamless guest experiences
  • Offer suggestions and recommendations for nearby attractions, dining options, and activities
  • Demonstrate a proactive approach in resolving guest issues or concerns
  • Uphold the hotel/resort's brand standards and contribute to a positive team culture

Qualifications:

  • Excellent customer service skills
  • Strong communication skills
  • Read, write and speak English fluently
  • High energy and enthusiasm
  • Ability to multitask in a fast-paced environment
  • Strong attention to detail
  • Experience with cash handling and point-of-sale systems
  • High School diploma or equivalent
  • Ability to work flexible schedules, including weekends and holidays

Benefits Highlights:

  • $18-$20 per hour (estimated salary)
  • Three Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays)
  • 401K Match


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