Hospitality Ambassador
3 days ago
Welcome to Newport Harbor Island Resort, a premier resort destination in Newport, Rhode Island. Our picturesque location overlooking the stunning Newport Harbor provides a unique and captivating experience for our guests.
We are seeking an enthusiastic candidate who can greet guests with a smile, assist them with inquiries, and handle cashiering duties efficiently. As a Hospitality Ambassador, you will play a crucial role in creating a positive first impression and ensuring a smooth check-in/check-out process for our guests.
Key Responsibilities:
- Welcome guests with a warm and friendly demeanor, creating a positive and inviting atmosphere
- Provide exceptional customer service, answering inquiries, and assisting guests with their needs
- Efficiently handle cash transactions, ensuring accuracy and compliance with company procedures
- Maintain a clean and organized work area, including the cashier station and lobby
- Collaborate with other departments to ensure seamless guest experiences
- Offer suggestions and recommendations for nearby attractions, dining options, and activities
- Demonstrate a proactive approach in resolving guest issues or concerns
- Uphold the hotel/resort's brand standards and contribute to a positive team culture
Qualifications:
- Excellent customer service skills
- Strong communication skills
- Read, write and speak English fluently
- High energy and enthusiasm
- Ability to multitask in a fast-paced environment
- Strong attention to detail
- Experience with cash handling and point-of-sale systems
- High School diploma or equivalent
- Ability to work flexible schedules, including weekends and holidays
Benefits Highlights:
- $18-$20 per hour (estimated salary)
- Three Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays)
- 401K Match
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