Front Desk Experience Specialist

3 weeks ago


Newport, Rhode Island, United States Wayfinder Hotel Newport Full time
Join our dynamic team at Wayfinder Hotel Newport We are seeking a skilled Front Desk Experience Specialist to provide exceptional customer service and create memorable experiences for our guests. In this role, you will interact with guests, respond to inquiries, and resolve issues in a professional and courteous manner. Your expertise in conflict resolution and problem-solving will help us deliver outstanding service and exceed guest expectations. Our ideal candidate will have prior experience in hospitality, excellent communication skills, and the ability to work in a fast-paced environment. The estimated salary for this position is $18.30 per hour based on qualifications and experience. At Wayfinder Hotel Newport, we value our employees and offer comprehensive benefits, including comprehensive health insurance, retirement plans, and paid time off. Key Responsibilities:
  • Provide exceptional customer service by being engaging and taking sincere interest in guests' needs
  • Respond to inquiries and resolve issues in a professional and courteous manner
  • Collaborate with hotel staff to ensure seamless delivery of services
  • Maintain accurate records and update systems as needed
  • Participate in ongoing training and development to enhance skills and knowledge
Benefits:
  • Competitive pay
  • Comprehensive benefits, including comprehensive health insurance, retirement plans, and paid time off


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