Medical Office Assistant

7 days ago


Kingsport, Tennessee, United States Ballad Health Full time

Job Summary:

The Patient Service Representative plays a vital role in ensuring the smooth operation of our healthcare facilities. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support.

Key Responsibilities:

  • Register patients in a courteous and friendly manner, adhering to Ballad Health processes.
  • Update and schedule patient appointments, ensuring timely and accurate communication.
  • Maintain provider schedules, ensuring seamless coordination of patient care.
  • Perform data entry of office visit charges, accurately capturing financial information.
  • Collect co-pays, process payments, and reconcile charge sheets.
  • Prepare bank deposits, balance credit cards, and review missing ticket reports.
  • Perform closing procedures to ensure accurate account balances.
  • Assist with referral and precertification processes, ensuring compliance with regulatory requirements.

Requirements:

  • High School diploma or equivalent; previous experience in data entry and database utilization.
  • Ability to maintain patient confidentiality and adhere to HIPAA guidelines.
  • Excellent communication skills, with the ability to interact respectfully with patients, office staff, nurses, and medical staff.

Preferred Qualifications:

  • Knowledge of CPT and ICD-9 codes/billing.
  • Previous experience utilizing Electronic Health Record (EHR) systems.

Work Requirements:

  • Shift: Day
  • On Call: No
  • Weekends: No
  • Travel Required: 10% of work time

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