Client Success Advocate

2 weeks ago

Minneapolis, Minnesota, United States Players Health Full time
Job Overview

Position: Customer Experience Specialist

Company: Players Health

About Players Health: Players Health is dedicated to fostering a safe and inclusive environment for athletes. Our mission is to support over 50 million youth athletes in the U.S. by ensuring they feel accepted, inspired, and encouraged in their sporting endeavors.

Company Values: Our culture is built on a foundation of core values that guide our actions:

  • Mission-Driven: We prioritize our mission in all that we do.
  • Results-Oriented: We strive for excellence and aim to exceed expectations.
  • Ownership Mentality: We take pride in our work and are committed to making a significant impact.
  • Integrity: Honesty and transparency are essential to our operations.
  • Service Excellence: We prioritize the needs of our customers and community.

Role Summary: We are seeking a Customer Experience Specialist who will be instrumental in maximizing customer satisfaction and value from our offerings. This role encompasses aspects of customer success, experience, and support, requiring strategic thinking and exceptional communication skills.

Key Responsibilities:

  • Customer Support: Act as the main contact for customer inquiries, focusing on insurance policy and claims support.
  • Feedback Collection: Gather customer insights to inform product development and enhancements.
  • Self-Service Improvement: Identify and implement enhancements to self-service tools and resources.
  • Process Optimization: Collaborate with teams to innovate and improve internal processes.
  • Digital Proficiency: Utilize digital tools to enhance user experience and drive success.
  • Performance Monitoring: Analyze customer success metrics and provide insights for improvement.
  • Onboarding and Training: Facilitate onboarding processes and training sessions for customers.

Qualifications:

  • Minimum of 2 years in a customer-facing role with a focus on improving outcomes.
  • Strong belief in achieving success through customer satisfaction.
  • Proven experience in customer success or support roles.
  • Excellent communication and interpersonal skills.
  • Ability to solve problems with a customer-centric approach.
  • Desire to learn about sports insurance and athlete safety.

Preferred Skills:

  • Experience in the insurance industry, particularly with policies and claims.
  • Familiarity with help desk software and CRM platforms.

Additional Requirements:

  • Ability to work effectively in a remote environment.
  • Strong self-motivation and proactive communication skills.
  • Willingness to engage in virtual meetings.

Players Health is committed to diversity and inclusion in the workplace and welcomes applicants from all backgrounds.

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