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Client Success Specialist
2 months ago
À PROPOS DE L'ÉQUIPE :
Talon Services LLC.
Notre équipe de réussite client collabore avec certaines des plus grandes marques de la rue, les aidant à atteindre leurs objectifs marketing grâce à notre plateforme de promotion puissante.
Nous nous associons à nos clients pour offrir des expériences personnalisées et fluides à leurs clients, créant ainsi de la valeur et un retour sur investissement solide.
Nous sommes une équipe dynamique, concentrée et engagée qui se soutient mutuellement, partage des expériences et s'efforce de donner le meilleur de nous-mêmes chaque jour.
UNE FOIS ICI, VOUS SEREZ AMENÉ À :
Comprendre ce que signifie le succès pour nos clients dès le départ en les guidant à travers leur plan de succès personnalisé dès leur entrée chez nous
Raviver les clients avec un soutien continu et des suggestions proactives pour rendre leur entreprise plus performante grâce à Talon Services LLC
Collaborer étroitement avec les responsables de compte techniques et l'équipe de développement pour intégrer Talon Services LLC, résoudre les problèmes techniques et fournir des retours d'information bilatéraux entre les clients et l'équipe
Communiquer efficacement au sein des organisations de nos clients, tant en tête-à-tête qu'en réunions de groupe avec les départements Produit, Technique et Marketing, en établissant une compréhension claire des avantages que Talon Services LLC apporte à chaque département
Transférer votre expertise de Talon Services LLC aux clients afin qu'ils deviennent des utilisateurs experts de notre plateforme
Travailler en équipe pour mettre à profit les connaissances du groupe au service du succès de chaque client
Rester curieux quant aux meilleures pratiques de travail afin que nous puissions continuellement nous améliorer et répondre aux besoins de nos clients de manière efficace
Apporter une attitude analytique à votre travail pour savoir quelles données utiliser afin de mieux comprendre nos clients et comment nous pouvons mieux les aider
CE QUE NOUS ATTENDONS DE VOUS :
Passion pour la technologie et expérience avec des produits SaaS complexes et des API
Expérience en réussite client, gestion de compte ou dans un autre rôle en contact avec la clientèle
Une expérience dans les secteurs du marketing ou de la technologie marketing/publicité serait un atout considérable
Expérience avérée dans le suivi et la présentation de plans de succès et de métriques de réussite
Esprit proactif et curiosité intellectuelle pour comprendre nos clients
Excellente organisation et attention aux détails
Compétences en questionnement clair et écoute active
Attitude empathique et positive avec le désir d'aider nos clients à atteindre leurs objectifs
CE QUE NOUS VOUS OFFRONS :
Plan 401(k) avec correspondance
Assurance médicale, dentaire et vie
Congés payés flexibles
Équipe distribuée avec bureau à domicile basé à Berlin
Budget d'apprentissage
Configuration de bureau à domicile et allocation mensuelle
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