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Head of Client Success

2 months ago

Minneapolis, Minnesota, United States Talently Recruiting Full time

Job Title: Head of Client Success

Location: Remote

Salary: Competitive base salary

Key Skills: Client Relations, Customer Satisfaction, Team Leadership, Strategic Planning

About the Company:

Talently Recruiting is a forward-thinking recruitment agency dedicated to connecting businesses with top talent. As the Head of Client Success, you will be at the forefront of ensuring our clients receive unparalleled service, fostering long-term relationships, and contributing to our growth trajectory.

Key Responsibilities:

  • Oversee and mentor the client success team, ensuring high levels of client satisfaction and team morale.
  • Design and execute strategies for process enhancement, training initiatives, and onboarding to elevate client experience.
  • Manage client retention and satisfaction metrics, acting as a key point of contact for any escalated client concerns.
  • Collaborate with various departments to spearhead projects aimed at continuous improvement and strategic objectives.
  • Engage in recruitment, selection of technology tools, and nurturing a cooperative team culture.

Essential Qualifications:

  1. Minimum of 5 years in customer service or sales roles.
  2. At least 2 years in a managerial position within customer service, leading a team of four or more.
  3. Demonstrated ability to analyze performance data and influence key performance indicators (KPIs).
  4. Experience with ERP and CRM systems, showcasing strong technical skills.

Preferred Qualifications:

  1. Experience in the recruitment or related sectors.
  2. Outstanding verbal and written communication abilities.
  3. Familiarity with Microsoft Office Suite, particularly Word and Excel.