Bilingual Customer Support Specialist

2 weeks ago


WinstonSalem North Carolina, United States InteLogix Full time

Position Overview:
InteLogix is on the lookout for a Bilingual Customer Support Specialist fluent in both English and Spanish to provide exceptional service to our clients in an onsite capacity.

In this position, you will serve as the initial point of contact for our clientele, assisting them with inquiries, resolving issues, and ensuring a satisfactory experience.

The ideal candidate will possess outstanding communication skills, adept problem-solving capabilities, and a strong customer-centric approach.

About InteLogix:


With over 65 years of experience, InteLogix has been a trusted partner for a diverse range of clients, delivering comprehensive contact center solutions.

Our team of over 7,000 professionals across the Americas and the Philippines is dedicated to enhancing lives by engaging with customers, listening to their needs, and addressing their concerns with empathy and innovation.


Role Responsibilities:

If you thrive on solving problems and enjoy interacting with individuals from various backgrounds, this role is tailored for you.


As a proactive problem solver, you will be results-driven and an empathetic partner, connecting with customers to navigate challenges and provide effective solutions.

Are you enthusiastic, energetic, and possess a charismatic personality?

Are you committed to delivering impactful results while ensuring excellent customer service?

Do you have exceptional communication skills?

What We Offer:

- Comprehensive Training

- Medical, Dental, and Vision Benefits

- Paid Time Off

- Employee Discounts

- Full-time, year-round employment

- Opportunities for Career Growth

- Early access to earned wages through PayActiv (up to 50% of earned wages, capped at $500 per pay period)

Compensation:
Up to $19.00/hour, with pay determined by the scope of responsibilities, experience, location, and other job-related factors. Language shift differential available.

Key Responsibilities:
- Act as the primary contact for customers via phone

- Process credit card transactions for both new and existing customers

- Deliver outstanding customer service by addressing inquiries, resolving complaints, and guiding customers to solutions

- Maintain a comprehensive understanding of products, services, and policies to assist customers effectively

- Document customer interactions and transactions accurately across all platforms

- Collaborate with various departments to resolve customer issues and escalate complex problems when necessary

- Strive to exceed customer satisfaction targets and performance metrics

- Continuously seek ways to enhance the customer experience and streamline processes

- Stay informed on product knowledge and industry trends to better assist customers

- Flexibility to work within defined hours of operation, including weekends and holidays as needed.

Candidate Qualifications:

Desired Attributes:
- Must be at least 18 years old

- High School Diploma or equivalent required

- Fluency in both English and Spanish is essential

- Ability to maintain engagement on calls throughout your shift with minimal distractions

- Proficient in technology, capable of navigating multiple windows and tabs while providing exceptional customer service

- Excellent verbal and written communication skills

- Reliable attendance to ensure availability for customer needs

- All job offers are contingent upon successful completion of a drug screening and background check.

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