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Bilingual Customer Service Specialist

2 months ago

Salem, United States Sherwin-Williams Full time

As a Bilingual Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide product information, and ensure overall customer satisfaction. This role involves assisting customers in person and over the phone, processing sales transactions, and maintaining high-quality store standards. You will also be expected to speak, read, and write in both English and Spanish.

This position requires individuals to complete a digital video interview and an in-store interview. The role includes physical tasks such as lifting and carrying up to 50 lbs and occasionally up to 70 lbs, as well as working evening and weekend hours as needed.

Minimum Requirements:

  • Legal authorization to work in the country of employment
  • Proficiency in English and Spanish
  • Ability to lift and carry up to 50 lbs on a frequent basis

Preferred Qualifications:

  • Valid, unrestricted Driver's License
  • High School diploma or GED
  • Prior experience in a customer service or retail role