Customer Service Representative

7 days ago


WinstonSalem North Carolina, United States Lowes Foods Full time
About the Role

We are seeking a highly skilled and customer-focused Guest Experience Specialist to join our team at Lowes Foods. As a key member of our corporate office call center, you will be responsible for providing exceptional service to our guests and hosts, ensuring a seamless and personalized experience.

Key Responsibilities
  • Support the growth of our e-commerce business through order management and online support
  • Collaborate with cross-functional departments to provide guest feedback and insights, and escalate issues to improve our overall guest experience
  • Analyze and develop creative solutions based on guest feedback
  • Assist field personnel with troubleshooting and solutions, including technology systems, marketing programs, and promotions
  • Work with store hosts and internal resources to facilitate guest satisfaction
Requirements
  • Proven strong customer service orientation and skills
  • Excellent oral and written communication skills, with the ability to articulate with guests via telephone
  • Proven ability to follow policies, accept internal controls, and work within given rules
  • Proficient with personal computers, Microsoft Word, and Excel programs
  • Ability to maintain confidentiality at all times
  • Good analytic and critical thinking skills, with the ability to handle pressure and maintain a pleasant and courteous manner
  • Ability to multi-task with ease, think clearly, and be objective in decision making
Preferred Qualifications
  • Bilingual fluency
  • Ability to work flexible shifts, including evenings and weekends


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