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Branch Leader

2 months ago

Albany New York, United States Community Financial System, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Branch Supervisor to join our team at Community Financial System, Inc. As a Branch Supervisor, you will be responsible for overseeing the daily operations of a small branch, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities
  • Directly supervise the staff and operations of a small branch, or work with a branch or district manager to provide supervision of staff and operations at one or more locations in need of additional oversight.
  • Coordinate specific branch goals with the Branch or District Manager, supervise branch personnel, ensure office compliance with operating policies and procedures, provide required periodic reports, and have lending authority.
  • Work directly with staff to provide an optimal customer experience.
  • Directly supervise the branch office and perform or delegate a variety of duties, including oversight of branch general ledger accounts, vault and drawer audits, approval of overdrafts, control of negotiable supplies, cash management, ordering and shipments, and ensuring proper branch security measures are in place.
  • Work with management in establishing growth, sales, and profit objectives for the office, provide input to these objectives, and to the manner in which performance will be measured and controlled.
  • Solicit new business from current and prospective customers, maintain ongoing business relationships with customers to optimize additional cross-selling opportunities.
  • Monitor individual sales and customer service performance against goals and discuss performance with manager on a frequent basis.
  • Maintain thorough knowledge of features and benefits of all consumer products and services to ascertain customer needs and to fill those needs.
  • Monitor the progress of staff members and assist them with questions or problems, conducting regular staff meetings to keep all informed.
  • Open and maintain deposit accounts in accordance with bank procedures.
  • Make loans to customers with oversight as appropriate.
  • Directly supervise assigned personnel, including assisting in the selection of new personnel, coordinating orientation and training of new personnel, reviewing employee performance throughout the introductory period and on a regular basis thereafter, managing and maximizing performance levels of staff members through regular feedback, taking appropriate actions for performance improvement, organizing, scheduling, and distributing work among staff, keeping personnel informed of pertinent policies and procedures, creating an atmosphere in which upward communication from staff is encouraged, conducting regular staff meetings to enhance employee engagement and desired level of customer service, administering personnel policies and procedures, and assisting wherever necessary to ensure that the branch and the Bank achieve goals.
Requirements
  • A.A.S. Degree or equivalent; specialized banking education and training.
  • Excellent interpersonal skills, including listening, persuading, and motivating.
  • Excellent verbal and written communication skills.
  • Accurate and proficient math skills.
  • Attention to detail.
  • Clear thinking and ability to remain focused.
  • Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence.
  • Internal product knowledge and teller training (provided after hire).
  • Minimum four (4) years' experience in related positions normally required.
  • All applicants must be 18 years of age or older.