Veterinary Client Service Specialist

2 weeks ago


Tucson, Arizona, United States Twin Peaks Veterinary Center Full time
Job Overview

Twin Peaks Veterinary Center is seeking a skilled receptionist to enhance our AAHA-accredited, multi-doctor practice. In this role, you will leverage exceptional client service abilities to ensure the highest standard of care for both patients and clients. Candidates should possess comfort with technology, proficiency in handling multi-line phone systems, and a passion for engaging with the public. Our facility operates in a dynamic environment, emphasizing collaboration and effective communication.

Our Commitment to Excellence

At Twin Peaks, our mission is to strengthen the connection between individuals and their pets by delivering prompt veterinary services and quality medical care in a welcoming and supportive setting. We understand the importance of your pet's health and strive to provide access to compassionate veterinary professionals for a range of services, from routine wellness to urgent care.

Qualifications:

  • High School Diploma or GED is mandatory.
  • Preferred: 1+ years of experience in retail or customer service.
  • Experience in a healthcare environment is advantageous.

Skills and Competencies:

  • Ability to apply effective customer service principles.
  • Basic understanding of medical terminology.
  • Proficient in various computer applications, including Microsoft Office Suite.
  • Strong written, verbal, and active listening communication skills.
  • Excellent interpersonal and customer relations abilities.
  • Demonstrates tact and diplomacy in sensitive situations.
  • Ability to prioritize tasks and manage multiple responsibilities simultaneously.
  • Strong organizational and time management skills.
  • Proactive response to requests and inquiries.
  • Attention to detail and a commitment to accuracy.


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