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Client Services Specialist

2 months ago

Tucson, Arizona, United States TEKsystems Full time
Job Overview

Position Summary:

Client Services Specialists play a crucial role in managing a substantial volume of incoming calls while delivering exceptional support to our clientele. The customers typically have an existing loan and are reaching out for assistance.

Key Responsibilities:

  • Respond to customer inquiries via telephone.
  • Assist with ACH setup and cancellation requests.
  • Process payments, adjustments, and credits efficiently.
  • Handle mail correspondence related to customer accounts.
  • Guide customers in accessing the payment portal.
  • Calculate loan payments accurately.

Required Skills & Qualifications:

Preferred Experience:

  • A minimum of 2 years in a high-volume inbound call customer service environment.
  • Bilingual in Spanish is a significant advantage.
  • Excellent communication skills with a passion for assisting others.
  • Experience in customer service or call center roles, managing 80+ calls daily.
  • Background in banking, loans, or mortgage services is beneficial.
  • Ability to answer customer inquiries and provide suitable solutions.
  • Proficient computer skills.
  • Capability to learn swiftly and manage multiple tasks.
  • Strong punctuality and attendance record are essential.
  • Willingness to adjust work schedules for coverage and to work overtime as needed.
  • Demonstrated good tenure and work history.

Disqualifiers:

  • Frequent job changes or short tenure.
  • Lack of call center experience.
  • Experience solely in sales roles.
  • Timid demeanor.

About TEKsystems:

At TEKsystems, we are partners in transformation, helping clients leverage ideas and solutions to seize new opportunities. Our team of 80,000 professionals collaborates with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we work alongside innovative leaders to drive meaningful change. This is the essence of true partnership. TEKsystems is part of the Allegis Group.

We are an equal opportunity employer and welcome all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.