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Veterinary Client Service Specialist

2 months ago

Tucson, Arizona, United States Twin Peaks Veterinary Center Full time
Position Overview

Twin Peaks Veterinary Center is seeking a skilled receptionist to enhance our AAHA-accredited, multi-doctor practice. In this role, you will leverage exceptional client service abilities to ensure the highest standard of care for both patients and clients. The ideal candidate should be proficient with technology, adept at managing multi-line phone systems, and possess a passion for engaging with the public.

Work Environment

We operate in a dynamic setting that prioritizes communication and teamwork. Our facility is open during evenings and weekends, and we provide a competitive salary along with a comprehensive benefits package, including Paid Time Off for full-time employees, a 401K plan, Continuing Education opportunities, generous discounts on pet care, and more.

Core Values

At Twin Peaks, our mission is to strengthen the bond between individuals and their pets by delivering timely veterinary services and quality medical care in a welcoming and comfortable environment. We understand the importance of your pet's health and strive to provide access to compassionate veterinary professionals for a range of services, from preventive care to urgent medical needs.

Qualifications:

  • High School Diploma or GED is required.
  • Preferred experience includes 1+ years in retail sales or customer service.
  • Experience in a healthcare setting is advantageous.

Skills and Competencies:

  • Ability to apply effective customer service principles.
  • Basic understanding of medical terminology.
  • Proficiency in various computer applications, including Microsoft Office Suite.
  • Strong written, verbal, and active listening communication skills.
  • Excellent customer relations and interpersonal abilities.
  • Ability to handle sensitive issues with tact and diplomacy.
  • Strong organizational and time management skills, with the ability to prioritize tasks amidst frequent interruptions.
  • Attention to detail and a commitment to accuracy.