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Veterinary Client Service Specialist

2 months ago

Tucson, Arizona, United States Twin Peaks Veterinary Center Full time
Job Overview

Twin Peaks Veterinary Center is seeking a skilled receptionist to enhance our AAHA-accredited, multi-doctor practice. In this role, you will leverage exceptional client service abilities to ensure the highest standard of care for both patients and clients. The ideal candidate will be proficient with computer systems, adept at managing multi-line phone operations, and enjoy engaging with the public. Our environment is dynamic, emphasizing effective communication and teamwork.

Work Environment and Values

At Twin Peaks, our mission is to strengthen the connection between individuals and their pets by delivering prompt veterinary services and quality medical care in a welcoming atmosphere. We recognize the importance of your pet's health and strive to provide access to compassionate veterinary professionals for a range of services, from routine wellness to urgent care. Our dedicated team is committed to offering top-notch veterinary services to the pets in our local communities.

Qualifications:

  • High School Diploma or GED is mandatory.
  • Preferred: 1+ years of experience in customer service or retail.
  • Experience in a healthcare setting is advantageous.

Skills and Competencies:

  • Proficient in customer service principles.
  • Basic understanding of medical terminology.
  • Familiarity with various computer applications, including Microsoft Office Suite.
  • Effective written, verbal, and active listening communication skills.
  • Strong interpersonal and customer relations abilities.
  • Ability to handle sensitive issues with tact and diplomacy.
  • Capability to prioritize tasks and manage multiple responsibilities concurrently.
  • Excellent organizational and time management skills.
  • Proactive response to requests with efficiency.
  • Meticulous attention to detail and accuracy.