Guest Services Coordinator

1 week ago

Los Angeles, California, United States Hotel June Full time
Hotel June

Hotel June embodies the free-spirited essence of California, offering a unique experience in the realm of boutique accommodations. Nestled within a classic mid-century modern structure in West LA, the hotel features inviting aesthetics, delightful culinary offerings, and meticulous attention to detail, including a lush pool deck inspired by Baja. Located conveniently close to the beach, Playa Vista, and LAX, and within walking distance to various dining, entertainment, and recreational options, Hotel June is a destination where the ambiance of a carefree Saturday is felt year-round.

Position Overview:

As a Front Desk Agent, your primary role is to deliver outstanding customer service, ensuring that every guest enjoys a warm and unforgettable experience. Your responsibilities will include:

Key Responsibilities:
  1. Address Guest Concerns: Proactively manage and resolve guest issues or inquiries to guarantee satisfaction and foster loyalty.
  2. Promote Hotel Offerings: Actively recommend hotel amenities, services, and upgrades to enrich the guest experience and drive revenue.
  3. Lobby Maintenance: Keep the lobby area immaculate, organized, and visually appealing, in line with the hotel's standards.
  4. Special Requests Management: Efficiently handle special requests from guests, such as room preferences or accessibility needs, with professionalism.
  5. Safety Awareness: Stay vigilant regarding safety and security protocols, promptly reporting any suspicious activities.
  6. Technology Skills: Exhibit proficiency in hotel management software, including Opera PMS, to manage reservations and front desk operations effectively.
  7. Multilingual Abilities: Utilize additional language skills to cater to a diverse clientele.
  8. Guest Feedback Collection: Encourage guest feedback to identify areas for improvement and enhance service quality.
  9. Ongoing Training: Engage in continuous training programs to stay updated on hospitality trends and customer service techniques.
  10. Community Relations: Build positive relationships with the local community to promote the hotel as a preferred destination.
Qualifications:

Candidates should ideally possess:
  • Experience in effectively managing guest concerns and resolving conflicts.
  • Proven ability to promote hotel services and amenities.
  • Strong attention to detail in maintaining a welcoming lobby environment.
  • Proficiency in additional languages beyond English.
  • Participation in relevant hospitality training programs.
Education: A high school diploma or equivalent is required, with additional certifications in hospitality management preferred.

Company Overview:

Proper Hospitality is comprised of a diverse team of passionate individuals united by a shared love for hotels and the art of hospitality. Our philosophy emphasizes doing things the right way, as anything less is not acceptable. We seek the best talent from within and outside the industry to help us cultivate a new kind of lifestyle hospitality company, inspired by a rich tradition. The work environment is dynamic and fast-paced, yet immensely rewarding.

Proper Hospitality is an equal opportunity employer, providing fair employment opportunities to all applicants without discrimination based on race, color, religion, sex, national origin, age, disability, gender identity, or any other protected category.

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