Resident Experience Coordinator

2 weeks ago


New York, New York, United States Two Trees Management Co. LLC Full time
Job Title: Resident Services Coordinator

We are seeking a highly motivated and hospitality-oriented Resident Services Coordinator to join our team at Two Trees Management Co. LLC. As a key member of our property management team, you will play a critical role in delivering a first-class Resident experience in our Luxury residential community in DUMBO, Brooklyn.

Key Responsibilities:
  • Act as the primary point of contact for all Residents, coordinating all elements of the Resident journey to create a seamless experience.
  • Effectively respond to Resident inquiries, including bookings and face-to-face meetings.
  • Support the building team with the coordination and execution of Residents' programming, including special events.
  • Schedule and conduct annual inspections and other compliance-related tasks.
  • Manage accounts receivables and tenant billing inquiries.
Qualifications:
  • At least 1 year of hospitality or property management experience.
  • A positive and hospitable demeanor.
  • Ability to perform job functions with attention to detail, speed, and accuracy.
  • Clear thinking, remaining calm, and resolving problems using good judgment.
  • Polished oral and written communication skills.
  • Detail-oriented and able to maintain organization in a fast-paced environment.


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