Resident Communications Specialist

5 days ago


New York, New York, United States City of New York Full time
Job Title: Resident Communications Associate

Join the City of New York as a Resident Communications Associate and play a vital role in ensuring the smooth operation of mold and leak repair efforts in public housing. As a key member of the Mold Response Unit, you will be responsible for coordinating and facilitating communications between NYCHA residents, NYCHA Operations, and other stakeholders.

Key Responsibilities:
  • Coordinate completion of mold and leak work order tickets using Maximo Asset Management system
  • Communicate effectively with NYCHA residents and NYCHA's Operations team to schedule and facilitate repairs
  • Log efforts and communications into Zendesk case tracking platform, while answering OCC's inquiries
  • Evaluate and adjust programs for quality, effectiveness to meet the resident and Authority needs
  • Conduct site visits as required
  • Perform other clerical support duties as assigned, including general recordkeeping
Requirements:
  • High school graduation or equivalent and three years of experience in community work or community-centered activities in an area related to duties described above
  • Education and/or experience which is equivalent to 1 above

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.



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