Resident Services Coordinator

5 days ago

New York, New York, United States Synergy Global Housing Full time
Job Summary

We are seeking a highly organized and detail-oriented Resident Services Coordinator to join our team at Synergy Global Housing. As a key member of our community, you will be responsible for ensuring that all units meet our quality standards and expectations through exceptional customer service, inspections, and coordination of services.

Key Responsibilities:
  • Coordinate activities with properties, including move-ins and move-outs, turn clean and inspection, and vendor pick-ups.
  • Complete apartment inspections and review field inspectors' move-in checklists to ensure all deficiencies have been rectified.
  • Oversee quality control of units, ensuring shampooing, touch-up paint, or other required maintenance is scheduled when needed.
  • Perform minor touch-ups and tighten furniture.
  • Communicate with properties to ensure authorization is granted for all vendors and employees to access apartments when needed.
  • Work with properties to ensure replacement keys are ordered whenever a guest does not return them.
  • Coordinate housekeeping and furniture moving services/exchanges/special requests.
  • Schedule vendors or assist with appointments for phone, cable, or utility companies.
  • Perform meet and greets with guests and organize tours for potential clients.
  • Compile guest welcome folders.
  • Perform exception inspections and report, resolve issues, and/or communicate to others those defects beyond your ability to correct.
  • Inspect electronics and ensure internet modems are in working order.
  • Perform Pre-Move-out (PMO) inspections, when needed, and accurately record defects requiring future attention.
  • Perform new unit inspections and report issues to the leasing office.
  • Maintain a fully stocked Rolling Inspection Bag and properly use the contents.
  • Read and understand schedules and daily instructions, report deficiencies, and communicate to the Supervisor regularly throughout the day.
  • Properly document all transactions on paperwork.
  • Work on multiple assignments at any one given time.
Requirements:
  • Basic computer skills, including Microsoft Office (Outlook, Word) products and basic internet skills.
  • Prior experience working with proprietary database or tracking systems is strongly preferred.
  • Clear verbal communication skills in English are required.
  • Previous experience in a customer service or guest services position is strongly preferred.
What We Offer:

At Synergy Global Housing, we provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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