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Visual Merchandising Director
2 months ago
The Visual Merchandising Manager plays a pivotal role in creating an immersive and engaging customer experience within our Anthropologie stores. This dynamic leader is responsible for overseeing the visual direction, product flow, and display, while also supporting daily store operations.
Key ResponsibilitiesCustomer Experience- Collaborate with store leadership to optimize product flow and visual execution, empowering the team to prioritize customer needs.
- Develop a forward-thinking approach to customer experience, in-store marketing, merchandising, and fostering a creative community to drive sales and create a compelling store environment.
- Mentor the team to provide a seamless customer experience by leveraging technology to facilitate in-moment transactions and prioritizing omni-channel services to exceed customer expectations.
- Promote an inclusive environment by representing and amplifying diverse voices, actively seeking and advocating for different perspectives.
- Set clear objectives and expectations by coaching team members on business analysis related to visual presentation to achieve department sales goals.
- Support the Store Brand Leader in identifying and onboarding external talent, investing in internal employee engagement to retain a diverse team and fuel internal growth.
- Utilize brand resources to teach standards of product flow and merchandising, developing teams' product knowledge to appeal to the local customer.
- Manage the visual direction from planning through execution to meet Company expectations, budgets, and timeline, while strategizing according to individual store characteristics.
- Assess store business using Company reporting tools to identify merchant opportunities within product placement, outfitting, and stock levels.
- Plan and own an effective shipment process utilizing reporting and business analysis to maximize new product placement on the floor and in back of house, creating strategies for replenishment and recovery of sell-through and markdowns.
- Contribute to a customer-first philosophy, flexing schedule to the needs of the business and supporting operations and zone coverage as needed.
- Provide global product and visual feedback to Store Manager and District Manager, submitting store environment photos to highlight merchandising and display updates.
- Check in with leadership to maintain communication and ensure completion of store directives and projects.
- Embrace a culture of development by protecting time with direct reports and consistently delivering feedback for individual personal growth and succession planning.
- Contribute to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities.
- Anthropologie brand enthusiast.
- 3+ years of store visual merchandising and leadership experience.
- Strong merchant skills and a history of delivering financial results.
- Experience with floor planning.
- Proven record of developing great talent.
- Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays.