Hospitality Excellence Manager

2 weeks ago


Cambridge, Massachusetts, United States Compass Group USA Full time
Job Summary

The Hospitality Excellence Manager role reports into the Regional Experience Director, driving the local transformation of our food and beverage operations.

This role will be responsible for cultivating a guest-centric culture that brings convenience, enjoyment, and a sense of community to our food program.

Key Responsibilities
  • Oversee, help lead, and support a team of food service managers and hourly associates, guiding them towards excellence in hospitality, culinary innovation, digital engagement, and design.
  • Work closely with the Regional Experience Director to spearhead the development and launch of our inaugural Experience Team, ensuring that every guest interaction, from the moment a guest enters to the time they leave, is positive, memorable, and aligned with the Food Program, Compass, and RA's brand image.
  • Implement regional strategies and identify new opportunities to deliver best-in-class hospitality experience, including service standards, personalized food moments, and managing the merchandising and visual experience of the physical space.
  • Partner with key client groups to understand their needs and develop experiences that meet those needs, while maintaining regional alignment.
  • Identify training opportunities and implement comprehensive training programs for staff to ensure exceptional customer interaction, handling feedback effectively, and exceeding guest expectations.
Requirements
  • Proven track record of success in developing and implementing strategies to improve the guest experience.
  • Strong understanding of hospitality standards and best practices.
  • Ability to work independently without operating in silos, bringing in key stakeholders as needed.
  • Relentless passion for food and beverage and a commitment to providing exceptional customer service.
  • Ability to problem solve and tackle problems with objectivity and a can-do attitude, thinking strategically and providing concrete plans and solutions.
What We Offer

Associates at Compass Group USA are offered many fantastic benefits, including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts.



  • Cambridge, Massachusetts, United States Compass Group USA Full time

    Job SummaryThe Hospitality Excellence Manager role reports into the Regional Experience Director. As the User Experience Manager, you'll be at the forefront of driving the local transformation of our food and beverage operations. This role will be responsible for cultivating a guest-centric culture that brings convenience, enjoyment, and a sense of community...


  • Cambridge, Massachusetts, United States Compass Group USA Full time

    Job SummaryThe Hospitality Excellence Manager role reports into the Regional Experience Director. As a key member of the Compass Group USA team, you will be at the forefront of driving the local transformation of our food and beverage operations. This role will be responsible for cultivating a guest-centric culture that brings convenience, enjoyment, and a...


  • Cambridge, Massachusetts, United States Compass Group USA Full time

    Job SummaryThe Hospitality Excellence Manager role reports into the Regional Experience Director. As the User Experience Manager, you'll be at the forefront of driving the local transformation of our food and beverage operations. This role will be responsible for cultivating a guest-centric culture that brings convenience, enjoyment, and a sense of community...


  • Cambridge, Massachusetts, United States Compass Group USA Full time

    Job SummaryThe Hospitality Excellence Manager role reports into the Regional Experience Director. As the User Experience Manager, you'll be at the forefront of driving the local transformation of our food and beverage operations. This role will be responsible for cultivating a guest-centric culture that brings convenience, enjoyment, and a sense of community...


  • Cambridge, Massachusetts, United States Compass Group USA Full time

    Job SummaryThe User Experience Manager role reports into the Regional Experience Director. As the User Experience Manager, you'll be at the forefront of driving the local transformation of our food and beverage operations. This role will be responsible for cultivating a guest-centric culture that brings convenience, enjoyment, and a sense of community to our...


  • Cambridge, Massachusetts, United States Flik Hospitality Group Full time

    Job OverviewAs a seasoned professional in the food and hospitality industry, we are seeking a highly skilled Executive Director of Food and Hospitality Services to lead our culinary operations in Cambridge, MA. This is an exceptional opportunity to join a world-class food and hospitality service and drive outstanding customer satisfaction.Key...


  • Cambridge, Massachusetts, United States Aimbridge Hospitality Full time

    Job SummaryAs a seasoned Regattabar Manager, you will be responsible for overseeing the day-to-day operations of this iconic jazz club in Cambridge, Massachusetts. With a strong background in jazz club or restaurant management, you will be expected to drive results, innovate, and deliver exceptional guest experiences.Key Responsibilities:Manage all aspects...


  • Cambridge, Massachusetts, United States Davidson Hospitality Group Full time

    Job SummaryAs a Steward at Davidson Hospitality Group, you will play a vital role in maintaining the cleanliness and organization of our kitchens and dining areas.Key ResponsibilitiesSupport the culinary team by washing dishes, utensils, and kitchen equipmentMaintain a clean and safe working environmentAssist with food preparation and plating as neededEnsure...


  • Cambridge, Massachusetts, United States Davidson Hospitality Group Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Steward to join our team at Davidson Hospitality Group. As a Steward, you will play a vital role in supporting our culinary team by ensuring the cleanliness and organization of the kitchen and dishwashing area.Key ResponsibilitiesWash and sanitize dishes, utensils, and kitchen equipment to...


  • Cambridge, Massachusetts, United States Veggie Galaxy Full time

    Join Our Team as an Assistant Hospitality ManagerAbout Us:At Veggie Galaxy, we are dedicated to creating an exceptional dining experience that leaves our guests feeling valued and cherished. Our mission is to ensure that everyone who visits us feels at home and departs with a smile, knowing they have enjoyed the best part of their day.Your Role:As an...

  • General Manager

    2 months ago


    Cambridge, Massachusetts, United States Lyons Group Full time

    About the RoleWe are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Lyons Group. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our high standards of quality and service are consistently met.Key ResponsibilitiesLeadership and...


  • Cambridge, Massachusetts, United States Aimbridge Hospitality Full time

    Regattabar Manager Job DescriptionAs a Regattabar Manager, you will be responsible for overseeing all aspects of the Regattabar operation, including communication with musicians, managing staff, and ensuring exceptional guest experiences. This role requires a strong background in jazz club management, with a focus on quality and guest service.Key...


  • Cambridge, Massachusetts, United States Flik Hospitality Group Full time

    Job DescriptionAt Flik Hospitality Group, we are seeking a highly skilled Regional Marketing Manager to join our team. This role is responsible for ensuring the marketing and merchandising standards and promotional planning are in place for our account portfolio.Key Responsibilities:Assist in managing the promotion of new food concepts and managing retail...

  • Restaurant Manager

    2 weeks ago


    Cambridge, Massachusetts, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled Restaurant Manager to join our team at The Charles Hotel, a luxury 4 diamond hotel located near Harvard Square in Cambridge, MA. As a Restaurant Manager, you will be responsible for ensuring exceptional service and quality in our award-winning restaurant, Henrietta's Table.The ideal candidate will have a minimum of...

  • Steward Manager

    2 weeks ago


    Cambridge, Massachusetts, United States Davidson Hospitality Group Full time

    Steward Job DescriptionAt Davidson Hospitality Group, we're seeking a skilled Steward to join our culinary team. As a key member of our team, you'll play a vital role in ensuring the smooth operation of our kitchen and dining areas.Key Responsibilities:Support the culinary team by washing dishes, utensils, and kitchen equipment.Maintain cleanliness and...


  • Cambridge, Massachusetts, United States Pyramid Global Hospitality Full time

    Job SummaryThe Night Auditor is a key member of the Front Office team, responsible for ensuring the accuracy and integrity of financial transactions. This role requires strong analytical and organizational skills, as well as excellent communication and interpersonal abilities.Key ResponsibilitiesPerform close of day reports and audits to verify financial...


  • Cambridge, Massachusetts, United States Aimbridge Hospitality Full time

    Job SummaryIn this role as an Accounts Receivable Clerk, you will be responsible for ensuring the accuracy and integrity of financial data, maintaining organized records, and providing exceptional customer service. Your attention to detail and analytical skills will be essential in identifying and resolving any discrepancies or issues that may arise.Key...


  • Cambridge, Massachusetts, United States Pyramid Global Hospitality Full time

    Job SummaryThe Night Auditor is a key member of the Front Office team, responsible for ensuring the accuracy and integrity of financial transactions and reports. This role requires strong analytical and organizational skills, as well as excellent communication and customer service skills.Key ResponsibilitiesPerform close of day reports and audits to ensure...


  • Cambridge, Massachusetts, United States Lifelancer Full time

    Job DescriptionAt Lifelancer, we're seeking a highly skilled Clinical Operations Excellence Manager to join our team. As a key member of our organization, you will play a crucial role in facilitating optimal clinical development operations, GCP compliance, and trial oversight.Key Responsibilities:Provide subject matter expertise to support Development...


  • Cambridge, Massachusetts, United States SpotOn: Sales (Career Site) Full time

    Job Opportunity: Hospitality SpecialistAt SpotOn, we're seeking a motivated Hospitality Specialist to join our team. As a key member of our sales team, you will be responsible for promoting our full product suite while building positive relationships with local businesses and restaurant owners.Key Responsibilities:Be a local representative for SpotOn in your...