Hospitality Excellence Manager

2 weeks ago


Cambridge, Massachusetts, United States Compass Group USA Full time
Job Summary

The Hospitality Excellence Manager role reports into the Regional Experience Director. As the User Experience Manager, you'll be at the forefront of driving the local transformation of our food and beverage operations. This role will be responsible for cultivating a guest-centric culture that brings convenience, enjoyment, and a sense of community to our food program.

Key Responsibilities
  • Implement regional strategies and identify new opportunities to deliver best-in-class hospitality experience, such as service standards, personalized food moments, and managing the merchandising and visual experience of the physical space.
  • Work in partnership with key client groups to understand their needs and develop experiences that meet those needs.
  • Partner with site managers, cafe managers, and marketing to drive strategic initiatives.
  • Monitor and evaluate hospitality performance at the site, while maintaining regional alignment.
  • Identify training opportunities and implement comprehensive training programs for staff to ensure exceptional customer interaction, handling feedback effectively, and exceeding guest expectations.
Requirements
  • Proven track record of success in developing and implementing strategies to improve the guest experience.
  • Strong understanding of hospitality standards and best practices.
  • Ability to work independently without operating in silos and bring in key stakeholders as needed.
  • Relentless passion for food and beverage and a commitment to providing exceptional customer service.
  • Ability to problem solve and tackle problems with objectivity and a can-do attitude.
What We Offer

Associates at Restaurant Associates are offered many fantastic benefits, including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts.



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