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Guest Services Representative

2 months ago

Camden, New Jersey, United States Whitehall Full time

As a key member of our team, you will be responsible for providing outstanding service to our guests, managing their accounts, addressing inquiries, and resolving any issues to guarantee a memorable stay. If you thrive in a dynamic environment and have a passion for customer satisfaction, this role is an excellent fit for you.

Key Responsibilities:
  • Maintain and update guest records
  • Resolve customer issues and concerns
  • Facilitate the check-in and check-out process
  • Manage reservations and respond to inquiries
  • Collaborate with housekeeping staff
Qualifications:
  • Familiarity with Microsoft Office and booking systems
  • High school diploma or equivalent is mandatory
  • Experience in the hospitality sector is advantageous
  • Exceptional customer service and organizational abilities