IT Support Specialist
4 weeks ago
As a Service Desk Analyst I at Park National Bank, you will be responsible for providing exceptional customer service and technical support to our end-users. This role requires strong analytical and problem-solving skills, as well as the ability to work effectively in a team environment.
Key Responsibilities
Respond to end-user inquiries via various channels, including phone, email, and self-service tickets.
Troubleshoot and resolve technical issues in a timely and efficient manner.
Collaborate with internal teams to identify and resolve complex issues.
Maintain accurate records of incidents and issues.
Provide excellent customer service and communication skills.
Requirements
High school diploma or equivalent required.
1-2 years of experience in IT or customer service preferred.
Strong analytical and problem-solving skills.
Excellent communication and customer service skills.
Ability to work effectively in a team environment.
Basic computer skills and knowledge of computer systems.
Work Environment
This is a hybrid position based in Newark, Ohio, with a flexible workplace arrangement of Monday, Tuesday, Wednesday on-site, and Thursday and Friday remote. The position requires a valid driver's license, proof of insurance, and reliable transportation for regular travel to affiliate and branch locations. May require periodic travel to Park National Bank affiliate offices.
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