Customer Service Liaison

1 month ago


Broadview Heights, Ohio, United States Staff My Agency Full time
Job Purpose:
To apply procedural, organizational and customer service skills in a variety of duties, ensuring exceptional client satisfaction and operational efficiency.

Key Responsibilities:

  • Provide exceptional customer service to clients, responding to inquiries and resolving issues in a timely and professional manner.
  • Assist in the preparation of reports, records, and information as requested by agents, ensuring accuracy and attention to detail.
  • Establish and maintain accurate and up-to-date files, ensuring easy access to information.
  • Requisition supplies and materials as needed, ensuring a well-stocked and efficient work environment.
  • Assist in the training of less experienced staff, providing guidance and support to ensure successful onboarding.

Requirements:

  • Experience in a variety of office support positions, with a focus on customer service and administrative tasks.
  • Demonstrated knowledge of secretarial and applicable office procedures, including grammar, punctuation, and syntax.
  • Demonstrated ability to communicate effectively with the public and fellow employees, with a focus on discretion and security measures.
  • Ability to adjust to fluctuating workloads and priorities, with a focus on adaptability and flexibility.

Working at Staff My Agency:

We are committed to providing exceptional customer service and operational efficiency. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

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