Bilingual Customer Service Representative

4 weeks ago

Broadview Heights, Ohio, United States Staff My Agency Full time

Audwin Rowe - State Farm Agency is seeking a qualified professional to join their team as a Bilingual Customer Service Representative - State Farm Agent Team Member (Spanish/English).


We are looking for an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.

Job Purpose:
To apply procedural, organizational and customer service skills in a variety of duties

Experience and Knowledge:

  • Experience in a variety of office support positions.
  • Demonstrated knowledge of secretarial and applicable office procedures.
  • Demonstrated knowledge of operational procedures associated with terminals, personal computers and other peripheral equipment.
  • Demonstrated knowledge of grammar, punctuation and syntax applicable to the preparation of keyed materials.

Skills/Abilities:

  • Demonstrated ability to communicate effectively with the public and fellow employees.
  • Ability to apply discretion and appropriate security measures in handling of confidential Information.
  • Demonstrated ability to adjust to fluctuating workloads and priorities.
  • Gather information from existing and potential clients.
  • Pivot clients to new product lines to be developed by licensed team members.
  • Must become a licensed insurance professional.

Duties and Responsibilities:

  • Receive visitors.
  • Respond to routine telephone calls.
  • Prepare reports, records, and information at agent's request.
  • Establish and maintain files.
  • Requisition Supplies.
  • Assist in training of less experienced staff.

We offer...
Hourly pay plus bonus
Paid time off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within our office

Requirements:

  • Bilingual Spanish/English
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Ability to multi-task
  • Provide timely and thorough activity reports to agent
  • Property & Casualty license (must be able to obtain)
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

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