Customer Service Representative

1 week ago


Broadview Heights, Ohio, United States Globe Life Family of Companies Full time
Customer Service Representative

Globe Life is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our policyholders, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities:
  • Provide excellent customer service to policyholders via phone, email, and other communication channels.
  • Answer customer inquiries, resolve issues, and provide solutions to their problems.
  • Process customer requests, including policy changes, claims, and other administrative tasks.
  • Stay up-to-date on company products, policies, and procedures to provide accurate information to customers.
  • Work collaboratively with the customer service team to achieve departmental goals and objectives.
Requirements:
  • High school diploma or equivalent required.
  • 1-2 years of customer service experience preferred.
  • Excellent communication, problem-solving, and analytical skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficient in Microsoft Office, including Word, Excel, and Outlook.
What We Offer:
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • A 401(k) plan with company match.

Globe Life is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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