Customer Service Representative

4 weeks ago


Napa, California, United States The Culinary Institute of America Full time

Job Summary

The Culinary Institute of America is seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, utilizing effective selling techniques, and providing in-depth product knowledge in a specialty retail environment.

Key Responsibilities

  • Greets and welcomes customers to the store with enthusiasm.
  • Suggests additional items utilizing sales skills to build multiple sales.
  • Rings items on the POS/Cash Register and bags merchandise appropriately to avoid damage when necessary.
  • Regularly provides feedback to store managers on customer reaction to store and merchandise.
  • Maintains the order and cleanliness of the store.
  • Assists in stocking and re-stocking of merchandise throughout the store on a daily basis, including trips to the storage cages located in the tunnel.
  • Assists in the Shipping/Receiving Department with packing of Shippers, and receiving of Merchandise and other areas as needed.

Requirements

  • Minimum of six (6) months retail or customer service experience.
  • Prior experience selling cookware, dinnerware, cutlery, kitchen electrics, and bakeware products.
  • Must be available to work nights, weekends, and holidays based upon business needs.


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